Terms and Conditions

Welcome to Prerna Samvad. By accessing, browsing, or using our website (www.prernasamvad.in) and its services, you agree to comply with and be bound by the following terms and conditions.

The term “Company”, “we”, “our”, or “us” refers to Prerna Samvad, the owner and operator of this website. The term “you” refers to the user, customer, or viewer of our website.

• All services and digital products listed on our website are subject to availability and acceptance.
• Users are responsible for maintaining the confidentiality of their account and payment details.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• We reserve the right to modify, suspend, or discontinue any aspect of our services without prior notice.

These terms shall be governed and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Prerna Samvad collects, uses, maintains, and protects the information you provide to us while using our website.

We may collect personal identification information such as your name, email, phone number, billing address, and payment details when you register, place an order, or interact with our services. Non-personal information such as browser type, IP address, and usage statistics may also be collected to improve user experience.

We ensure that all sensitive and private data exchange between the website and users happens over a secured SSL communication channel. We do not sell, trade, or rent users’ personal identification information to third parties, except as required by law or for payment processing.

By using our website, you consent to our privacy policy. Updates to this policy may be posted periodically on this page.

Refund Policy

At Prerna Samvad, we strive to provide high-quality services and digital products. However, due to the nature of digital content, all sales are generally final.

Refunds will only be considered under the following circumstances:

• Accidental duplicate payment made by the customer.
• Technical issues at our end resulting in non-delivery of the purchased service.
• Any other condition deemed valid at our sole discretion.

Approved refunds will be processed back to the original payment method within 7–10 business days.

Cancellation Policy

Orders once confirmed and payment successfully processed cannot be cancelled by the customer. As our services are delivered digitally, cancellation requests are generally not entertained.

However, in exceptional cases, if you wish to cancel an order, you must contact our support team within 24 hours of placing the order. The acceptance of such cancellation requests is solely at our discretion.

Services

Prerna Samvad provides services including digital content, training sessions, knowledge sharing, and online consultation. All services are delivered electronically through our website or authorized platforms.

The details, features, and limitations of each service are mentioned on the respective product/service page.

Payment Options

Payments for services can be made using our secure Worldline Payment Gateway, which supports multiple payment methods including:

• Credit Cards
• Debit Cards
• Net Banking
• UPI
• Wallets

All transactions are processed securely, and your payment information is encrypted during transmission.

Disclaimer

While every effort has been made to ensure the accuracy and reliability of the information on this website, Prerna Samvad makes no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or its services.

We are not responsible for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our website or services.

Payment Flow

The typical payment process on our website is as follows:

1. User selects the desired service or product and adds it to the cart.
2. User proceeds to checkout and provides necessary details.
3. User is redirected to the secure Worldline Payment Gateway to complete payment.
4. Upon successful payment, the user is redirected back to our website’s confirmation page.
5. An email/SMS confirmation is sent to the registered email/phone number.

Product Pricing

All prices for services and digital products are displayed on the respective product/service pages. Prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified.

The Company reserves the right to change the prices of products and services at any time without prior notice. However, once a payment is successfully processed, the price at the time of purchase shall remain applicable.

Contact Information

For any queries related to these policies, please contact us at:
Email: prernavichar@gmail.com
Phone: +0120 4565851,9354133754
Address: सी-56/20 सेक्टर-62, नोएडा (गौतमबुद्धनगर), उत्तर प्रदेश, भारत - 201309